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Job Description
K Mart Supermarket is looking for a dedicated Customer Services representative to join its team. In this role, you will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring every interaction reflects a professional and helpful service experience. This position is ideal for someone who enjoys engaging with people and takes pride in delivering consistent, high-quality support.
As part of the customer service team, you will work across multiple communication channels to assist customers, process their requests, and maintain accurate records of all interactions. You will also collaborate closely with colleagues to ensure smooth day-to-day operations and contribute ideas to improve overall service efficiency.
Ideal Candidate
The ideal candidate is calm under pressure, approachable, and confident when communicating with customers, even in stressful situations. You should be comfortable using computers for daily tasks and have some prior exposure to customer support, whether through previous roles or relevant training. A positive attitude, attention to detail, and the ability to represent the company professionally are key to succeeding in this role.
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Job details
- Company
- K MART SUPERMARKET
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Reference
- JVU-2026-000071
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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