Job Description
Al Falak Restaurant & Cafe is looking for a customer-oriented Restaurant Supervisor to help ensure that all restaurant operations run smoothly and efficiently. In this role, you will oversee the daily activities of the restaurant staff, step in to assist with customer orders when needed, and help maintain strong working relationships with suppliers.
You will play a key part in keeping service standards high, supporting the kitchen and floor teams, and identifying practical ways to improve efficiency and reduce operational costs. This is an excellent opportunity for someone who enjoys a fast-paced hospitality environment and takes pride in delivering a great customer experience.
Ideal Candidate
The ideal candidate is a hands-on, dependable individual who can confidently manage a team while staying focused on customer satisfaction. You should be comfortable exercising sound judgement, addressing performance issues professionally, and stepping up during busy service periods.
- Strong leadership and people-management skills
- Excellent organizational and multitasking abilities
- Clear and effective communication skills
- A genuine commitment to exceptional customer service
- Comfortable working in a fast-paced restaurant setting and standing for extended periods
If you are motivated to help create a smooth, welcoming dining experience for every guest, we would love to hear from you.
Job details
- Company
- Al Falak Restaurant &Cafe
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,500 – 3,000 per month
- Reference
- JVU-2026-000132
Responsibilities
Screening, interviewing, hiring, and training restaurant staff.
Managing restaurant staff's work schedules.
Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Monitoring the restaurant’s cash flow and settling outstanding bills.
Reviewing customer surveys to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner.
Requirements
High school diploma or GED.
Bachelor's degree in business administration or hospitality is advantageous.
Proven experience working as a supervisor in the hospitality industry.
The ability to work in a fast-paced environment.
The ability to stand for extended periods.
Strong management skills.
Excellent organizational skills.
Effective communication skills.
Exceptional customer service skills.
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