Job Description
Five Thirty Facility Management is looking for an experienced and customer-focused Team Leader (FOH) to oversee daily front-of-house operations in Dubai, UAE. This role is ideal for a hospitality professional who thrives in a fast-paced environment and takes pride in delivering consistent service quality, cleanliness, and customer satisfaction.
As Team Leader, you will supervise front-of-house staff, coordinate daily service activities, and ensure that every customer interaction reflects high standards of professionalism and care. You will play a key role in maintaining smooth operations across order-taking, cashiering, and customer service, while ensuring the team follows company procedures, hygiene standards, and client requirements.
This is a hands-on leadership position that requires strong organizational skills, the ability to guide and motivate a multicultural team, and a genuine commitment to service excellence.
Ideal Candidate
The ideal candidate is a proactive leader with hands-on experience in front-of-house operations within hospitality, catering, restaurants, cafeterias, food courts, or similar environments. You should be comfortable supervising a diverse team, managing daily operational priorities, and stepping in to support cashiering or customer service tasks whenever needed.
- Confident leading and motivating FOH team members during busy service periods
- Strong understanding of customer service, order accuracy, and food-service workflows
- Familiar with POS systems, cash handling, and basic reconciliation processes
- Knowledgeable in food hygiene, HACCP principles, and workplace safety standards
- Excellent communicator with strong problem-solving and complaint-handling skills
- Well organized, adaptable, and able to manage multiple priorities during peak hours
- Willing to work rotating shifts, weekends, and public holidays as required
If you are a dedicated hospitality professional ready to take ownership of front-of-house operations and lead a team toward consistently high service standards, this role offers a rewarding opportunity to grow with Five Thirty Facility Management.
This job has expired and is no longer accepting applications.
Job details
- Company
- Five Thirty Facility Management
- Location
- Dubai — Dubai, UAE
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,500 – 5,000 per month
- Experience
- 2 years minimum
- Apply before
- 16 Sep 2026
- Benefits
- Accommodation, Transportation, Attractive Salary (Negotiable based on Experience)
- Reference
- JVU-2026-000147
Walk-in interview
This walk-in interview has finished.
- Dates
- 16 Sep 2026
- Timing
- 10:00 am to 3:00 pm
- Venue
- Koyla Lounge & Cafe - Jos Hansen Building - Khalid Bin Al Waleed Road - Near Oud Metha Metro Station - Oud Metha - Dubai - UAE
- Address
- Koyla Lounge & Cafe - Jos Hansen Building - Khalid Bin Al Waleed Road - Near Oud Metha Metro Station - Oud Metha - Dubai - UAE
- Emirate
- Dubai
- Nearest metro
- Oud Metha Metro Station
- Landmark
- Amer Center 24/7
- Bring with you
- Updated CV
Relevant Documents (Experience Certificate) - Dress code
- Decent (Formal)
- Please note
- EMPLOYMENT OPTIONS AVAILABLE:
* Company-Sponsored Visa
* Own Visa
* Full-Time or Part-Time
Responsibilities
*Supervise and coordinate daily front-of-house operations to ensure smooth and efficient service.
*Lead, motivate, and guide FOH team members, including cashiers, order takers, servers, and support staff.
*Allocate daily duties, workstations, breaks, and responsibilities according to operational requirements.
*Monitor staff attendance, punctuality, grooming, uniform standards, discipline, and overall performance.
*Ensure customers are welcomed and served in a professional, friendly, and courteous manner.
*Monitor order-taking, cashiering, food collection, serving, and customer service processes.
*Ensure customer orders are accurately communicated to kitchen and service teams.
*Monitor waiting times, order accuracy, presentation, and overall customer experience.
*Handle customer enquiries, feedback, and complaints professionally and take appropriate corrective action.
*Support cashiers with POS operations, payment processing, cash handling, and end-of-shift reconciliation when required.
*Ensure front-of-house areas, counters, dining areas, service stations, and customer-facing spaces are clean, organized, and well presented.
*Ensure adequate availability of menus, cutlery, napkins, condiments, packaging, and other FOH supplies.
*Coordinate closely with kitchen, stewarding, delivery, housekeeping, and facility management teams.
*Conduct regular inspections to ensure compliance with food safety, hygiene, cleanliness, and service standards.
*Ensure team members follow company SOPs, client requirements, HACCP principles, health and safety procedures, and operational guidelines.
*Conduct daily briefings and communicate operational priorities, promotions, service standards, and management instructions to the team.
*Train and coach team members on customer service, order taking, POS procedures, hygiene, grooming, and FOH standards.
*Monitor stock levels of FOH consumables and report shortages or wastage to management.
*Record and report operational issues, equipment faults, customer complaints, incidents, and service discrepancies.
*Assist management with daily reports, staff performance monitoring, inventory checks, and other administrative requirements.
*Ensure proper shift handover and communicate outstanding issues to the incoming team.
*Support peak-period operations, special events, functions, and other service requirements.
*Perform other duties assigned by the supervisor or management.
Requirements
*Diploma or relevant qualification in Hospitality, Food & Beverage, Business Administration, or a related field is an advantage.
*Minimum 2 years of relevant experience in front-of-house operations, hospitality, catering, restaurants, cafeterias, food courts, QSRs, or similar environments.
*Previous UAE experience in hospitality, catering, food & beverage, or facilities management is highly preferred.
*Proven experience supervising or leading a multicultural FOH team.
*Good knowledge of front-of-house operations, customer service, order taking, cashiering, and food-service procedures.
*Familiarity with POS systems, cash handling, payment processing, and basic reconciliation.
*Strong understanding of food hygiene, sanitation, HACCP principles, and workplace safety.
*Excellent communication, interpersonal, leadership, and problem-solving skills.
*Ability to manage customer complaints professionally and maintain service standards during busy periods.
*Strong organizational and time-management skills with the ability to prioritize multiple tasks.
*Good English communication skills; Arabic or other languages commonly used in the UAE will be an advantage.
*Professional appearance, excellent personal hygiene, and strong customer-service orientation.
*Physically fit and able to remain active on the FOH floor for extended periods.
*Willingness to work rotating shifts, weekends, public holidays, and overtime according to operational requirements.
*Candidates currently in the UAE and available for immediate joining will be preferred.
How to apply
Location Map: https://maps.app.goo.gl/GZEu6FPHTsyw8JPNA
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