Job Description
Emax Company is looking for a Customer Services representative to be the main point of contact for customers who have questions, requests or complaints. The role involves handling queries across a range of communication channels, processing orders and modifications, and escalating complaints where needed.
Day to day, you will respond promptly to inquiries, resolve issues with a professional and empathetic approach, and keep clear records of customer interactions, transactions, comments and complaints. A solid knowledge of the company’s products is important, as customers will rely on you for accurate answers. You will also work with colleagues as needed and share feedback on how well the customer service process is working.
The position also includes managing a team of junior customer service representatives, so it suits someone who can support others while maintaining high standards of service and customer satisfaction.
The advertised salary is AED 2,500 – 3,000.
Ideal Candidate
The role suits someone who stays calm when customers are stressed or frustrated and is comfortable working on a computer. Experience in customer support and the ability to coordinate with colleagues while guiding junior team members will help you do well in this position.
Job details
- Company
- Emax Company
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,500 – 3,000 per month
- Reference
- JVU-2026-000266
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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