Job Description
Smart Motor Auto Repair is recruiting a Customer Services representative to act as the main point of contact for customers. The role centres on handling queries and complaints, processing orders and requests, and keeping customer interactions well organised across a number of communication channels.
Day to day, you will respond promptly to enquiries, acknowledge and resolve complaints, and maintain a professional, empathetic manner. You will need a solid understanding of the company’s products so you can answer customer questions accurately. You will also keep clear records of customer interactions, transactions, comments and complaints, and coordinate with colleagues whenever a case calls for it.
The position carries added responsibility beyond front-line support. You will give feedback on how efficiently the customer service process is working and manage a team of junior customer service representatives, while ensuring customers receive professional support and are satisfied with the outcome.
Salary range: AED 2,000 – 3,000.
Ideal Candidate
The ideal candidate stays composed when customers are stressed, frustrated or upset, and is comfortable working on a computer. A high school diploma, general education degree or equivalent is expected, along with experience in customer support. This vacancy is open to female applicants.
Job details
- Company
- Smart motor auto repair.
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,000 – 3,000 per month
- Reference
- JVU-2026-000290
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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