Job Description
Maison Etherique General Trading LLC is looking for a Customer Services team member to be a main point of contact for its customers. The role centres on answering inquiries, giving accurate information about the company’s products and services, and resolving complaints in a professional manner, with the aim of keeping customer satisfaction high.
Customers will contact you by phone, by email and in person, so the position suits someone who communicates clearly and politely across all three. You will also process orders, requests and feedback, keep customer records up to date in the company system, and work with other departments when an issue needs input from elsewhere in the business. Reporting on inquiries, complaints and feedback is part of the routine, as is following established company policies and customer service procedures.
The advertised salary for this position is AED 2,500 – 2,800. The role is open to candidates with no prior experience, although previous customer service experience is preferred.
Ideal Candidate
The ideal candidate is courteous, composed under pressure and comfortable working toward customer service targets. Good English communication, sound telephone and email etiquette, and basic computer skills including MS Office are important. Knowledge of Arabic or another language is an advantage. Strong problem-solving, teamwork, time management and organisational skills will help you handle several customer requests at once while maintaining a positive attitude.
Job details
- Company
- Maison Etherique General Trading LLC
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,500 – 2,800 per month
- Reference
- JVU-2026-000313
Responsibilities
Respond to customer inquiries through phone calls, emails, and face-to-face interactions.
Provide accurate information about company products and services.
Handle customer complaints and resolve issues professionally.
Maintain positive relationships with customers.
Process customer orders, requests, and feedback.
Maintain customer records and update information in the company system.
Coordinate with other departments to resolve customer issues.
Follow company policies and customer service procedures.
Ensure high levels of customer satisfaction.
Prepare reports on customer inquiries, complaints, and feedback.
Requirements
Minimum high school diploma or equivalent qualification.
Previous experience in customer service is preferred.
Good communication skills in English; Arabic or other languages are an advantage.
Strong customer handling and problem-solving skills.
Ability to handle customer inquiries, complaints, and requests professionally.
Basic computer knowledge and proficiency in MS Office.
Ability to communicate politely and maintain a positive attitude.
Good telephone etiquette and email communication skills.
Ability to work under pressure and meet customer service targets.
Good teamwork, time management, and organizational skills.
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