Job Description
ALGHAFA TR LLC-SP is recruiting a Customer Services representative to be a main point of contact for customers. The role involves answering inquiries by phone, email and in person, giving accurate information about the company’s products and services, and resolving concerns so that customers feel well supported.
The position suits someone who communicates clearly and politely, stays composed when handling complaints, and works comfortably in a team. Day-to-day work combines direct customer contact with keeping records accurate and up to date in the company system. The monthly salary range for this position is AED 2,000 – 2,500.
About the Role
As a customer service representative, you will help customers find the information they need and respond to their requests and complaints professionally and promptly. Your work will follow company policies, and your aim will be to maintain customer satisfaction across every channel, whether a conversation takes place on the phone, by email or face to face.
Good telephone etiquette and clear written communication are important, as is the ability to meet customer service targets and work under pressure. Basic computer skills, including MS Office, will help you manage customer information efficiently.
Ideal Candidate
- Communicates confidently in English; knowledge of Arabic or other languages is an advantage.
- Has a positive attitude and a courteous, professional manner with customers.
- Solves problems calmly and handles complaints and requests with care.
- Manages time well, stays organised and works cooperatively with colleagues.
- Has previous customer service experience, which is preferred but not essential.
Job details
- Company
- ALGHAFA TR LLC-SP
- Location
- Dubai
- Employment type
- Full-time
- Workplace
- On-site
- Salary
- AED 2,000 – 2,500 per month
- Reference
- JVU-2026-000320
Responsibilities
Respond to customer inquiries by phone, email, or in person.
Provide accurate information about company products and services.
Handle customer complaints and resolve issues promptly.
Maintain customer records and update information in the system.
Follow company policies and maintain customer satisfaction.
Requirements
Minimum high school diploma or equivalent qualification.
Previous experience in customer service is preferred.
Good communication skills in English; Arabic or other languages are an advantage.
Strong customer handling and problem-solving skills.
Ability to handle customer inquiries, complaints, and requests professionally.
Basic computer knowledge and proficiency in MS Office.
Ability to communicate politely and maintain a positive attitude.
Good telephone etiquette and email communication skills.
Ability to work under pressure and meet customer service targets.
Good teamwork, time management, and organizational skills.
This employer has confirmed that no fee is charged to candidates.
Never pay to apply for a job. Legitimate employers do not ask candidates for registration, visa or processing fees.
Apply for this job
No account needed. Your details go directly to the employer.